Refund Policy

At SALVATORE Italian Pizza Atelier, customer satisfaction is our highest priority. We take pride in the quality of our artisanal pizzas and are committed to providing an exceptional dining experience. This Refund Policy outlines the conditions under which we offer refunds, replacements, or credits for orders placed through our website or in our restaurant.

1. Customer Satisfaction Guarantee

We stand behind the quality of our products and want every customer to be completely satisfied with their experience. If you are not satisfied with your order for any reason, please contact us as soon as possible, and we will work to resolve your concerns.

2. Online Orders

2.1. Incorrect or Missing Items

If you receive an incorrect item or if an item is missing from your order, please contact us within 30 minutes of delivery or pickup. We will either:

• Deliver the correct item to you as soon as possible (for delivery orders);
• Have the correct item ready for pickup (for pickup orders); or
• Issue a refund or credit for the missing or incorrect item.

2.2. Quality Issues

If you are not satisfied with the quality of your order (e.g., food is not properly cooked, ingredients are not fresh, etc.), please contact us within 30 minutes of delivery or pickup. Please provide specific details about the issue, and if possible, include photos. We may:

• Replace the order with a new one;
• Issue a full or partial refund; or
• Offer store credit for a future purchase.

2.3. Delivery Issues

If your order arrives significantly later than the estimated delivery time (more than 30 minutes), is damaged during transit, or if there are other delivery-related issues, please contact us as soon as possible. We may offer:

• A full or partial refund;
• A replacement order; or
• Store credit for a future purchase.

3. In-Restaurant Dining

If you dine in our restaurant and are not satisfied with your meal, please inform your server immediately while you are still in the restaurant. We value the opportunity to address any concerns in real-time. Depending on the nature of your concern, we may:

• Remake your dish;
• Offer a replacement dish of your choice;
• Remove the item from your bill; or
• Provide a gift card for a future visit.

4. Cancellation Policy

4.1. Order Cancellation

You may cancel your order and receive a full refund if the cancellation is made before we begin preparing your food. Once food preparation has begun, cancellation options may be limited.

4.2. Pre-Orders and Catering

For pre-orders and catering orders:

• Cancellations made 48 hours or more before the scheduled pickup or delivery time are eligible for a full refund.
• Cancellations made between 24 and 48 hours before the scheduled time are eligible for a 50% refund or full store credit.
• Cancellations made less than 24 hours before the scheduled time are not eligible for a refund but may receive store credit at our discretion.

5. Refund Process

5.1. Refund Methods

Refunds will be issued using the original payment method used for the purchase:

• Credit/Debit Card: Refunded to the original card
• PayPal: Refunded to the original PayPal account
• In-store purchases: Refunded in the original payment method or as store credit

5.2. Refund Timeline

Refunds are typically processed within 3-5 business days. However, depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

6. Contact Information for Refunds

To request a refund or report an issue with your order, please contact us through one of the following methods:

• Phone: +1 (234) 537-2487
• Email: orders@salvaattore.com
• In-person: Speak with a manager at our restaurant

Please provide the following information when contacting us:

• Your name and contact information
• Order number or receipt (if available)
• Date and time of purchase
• Details about the issue
• Photos of the issue (if applicable)

7. Special Circumstances

7.1. External Factors

We understand that external factors beyond our control (such as severe weather conditions, traffic, etc.) may affect delivery times. In such cases, we will make every effort to communicate any delays to you and may adjust our refund policy accordingly.

7.2. Allergies and Dietary Restrictions

While we take reasonable steps to accommodate allergies and dietary restrictions, we operate a kitchen that handles various ingredients, including common allergens. If you have a severe allergy or specific dietary requirement, please inform us when placing your order. If you receive an item that contains an allergen you specifically requested to be excluded, please contact us immediately.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

SALVATORE Italian Pizza Atelier
3559 Mertz Glens
New Albinabury, YT R4X 4G9
Canada
info@salvaattore.com
+1 (234) 537-2487